DCC Makadara Philip Koima, senior government officials led by Collins Otieno, and insurance service providers’ team members during the training at Jericho Social Hall, Makadara. Photo/SAMMY KIMATU
By Sammy Kimatu
Seven Nairobi East sub-counties were sensitised on civil servants’ insurance covers and claims procedures during a forum held at Jericho Social Hall in Harambee Ward, Makadara Sub-County, on 28 August 2026.
The training, convened by the Ministry of Public Service and Human Capital Development, brought together representatives of civil servants from Makadara, Njiru, Embakasi North, Embakasi West, Embakasi Central, Embakasi East and Embakasi South.
The forum sought to improve civil servants’ understanding of insurance benefits available to them, with emphasis on the Work Injury Benefits Act (WIBA), Group Personal Accident (GPA) and Last Expense (L.E.) covers.
Focus on key benefits
Participants were taken through the scope of the insurance schemes, circumstances under which claims can be made, documentation requirements and procedures for reporting and processing claims. The training also clarified the roles and responsibilities of employees, government departments, insurance brokers, insurers and other stakeholders involved in claims management and settlement.
DCC Makadara Philip Koima, senior government officials led by Collins Otieno, and insurance service providers’ team members during the training at Jericho Social Hall, Makadara. Photo/SAMMY KIMATU
Mr Philip Koima, Deputy County Commissioner (DCC), Makadara, represented the County Commissioner for the Nairobi East Sub-Region. He said the forum was important because civil servants were expected to serve Kenyans professionally and efficiently while avoiding fraud and other malpractices.
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The Ministry was represented by Mr Calvin Otieno, while Ademba represented the relevant workers’ union. Mr Linus Ochieng led facilitators from Laser Insurance Brokers Ltd, who provided technical guidance and practical information on the various insurance schemes.
The facilitators explained the benefits provided under WIBA, GPA and Last Expense covers, including payments available to eligible beneficiaries depending on the nature and circumstances of an incident.
Emphasis on proper claims
A key focus was claims documentation and processing. Civil servants were sensitised on the need to submit complete, accurate and timely documents when reporting incidents or making claims. The facilitators noted that proper documentation enables insurers to assess claims effectively and make payments to eligible beneficiaries without unnecessary delays.
The forum also covered risk mitigation and the importance of ensuring that claims are properly supported. Participants were urged to follow established reporting procedures and provide truthful and comprehensive information whenever an incident occurs. Adherence to required protocols was highlighted as essential to improving claims processing and the overall pay-out ratio.
Communication and reporting channels were also discussed. Participants were guided on the appropriate procedures for reporting incidents and submitting claims, while the importance of clear communication among employees, government departments, brokers, insurers and other stakeholders was emphasised.
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The training further sought to reduce misunderstandings and improve coordination by clarifying the responsibilities of each stakeholder. Facilitators stressed the need for equity and fairness in claims processing, particularly in ensuring that all eligible beneficiaries receive the benefits to which they are entitled.
Civil servants were encouraged to familiarise themselves with the terms and conditions governing their insurance covers and seek clarification whenever they encounter difficulties during the claims process.
The forum underscored the importance of insurance awareness in helping civil servants and their dependants access support when the need arises. Participants gained knowledge on WIBA, GPA and Last Expense covers, as well as proper reporting, documentation, risk mitigation and claims procedures.
They were encouraged to apply the knowledge gained in their respective workplaces and share relevant information with colleagues to improve understanding of available benefits and claims requirements.
The engagement also promoted timely reporting and better coordination among all stakeholders involved.
The meeting was successfully conducted and adjourned at 4:30 p.m.
DCC Makadara Philip Koima, senior government officials led by Collins Otieno, and insurance service providers’ team members during the training at Jericho Social Hall, Makadara. Photo/SAMMY KIMATU
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